We want you to love your jewelry! 💖

If you’re not 100% happy with your purchase, you can request a return or exchange within 14 days of receiving your order.

To qualify for a return or exchange:

• Jewelry must be unworn, unused, and in its original packaging. 

• Sale items and gift cards are final sale.

How to start a return:

• Email us at info@highponyjewelry.com with your order number and reason for return.

• Our team will guide you through the next steps.

Please note:

• Customers are responsible for return shipping costs. This cost will be deducted from your refund total. 

• We will email you a return label once return request has been approved. 

💬 Have questions? We're here to help — reach out anytime!